Frequently Asked Questions
Find answers about custom orders, free mockups, production time, shipping, and returns.
Custom Orders
No. There is no minimum order quantity. You can order just 1 custom shirt or outfit your entire crew.
Yes. You can add your logo, business name, phone number, website, services, and other branding details to your shirt design.
Yes. Basic customization is free, including logo placement, business name, phone number, website, and service details.
Yes. We can help create a free custom mockup so you can preview the design before production begins.
Please send your logo file, business name, phone number, website, service list, preferred colors, and any design instructions you want us to follow.
We accept PNG, JPG, PDF, AI, EPS, and SVG files. For the best result, please upload a high-resolution logo with a transparent background if available.
Pricing & Discounts
Basic customization is included in the product price. More complex design requests may require extra review, but we will always confirm with you before moving forward.
Yes. Bulk discounts may be available for crew orders. The discount depends on the quantity and product type.
Yes. You can mix different sizes in the same order, depending on the available product options.
Design Process
After you place your order and submit your business details, our team prepares a custom mockup for your review. Once you approve the mockup, your order moves into production.
Yes. You can request reasonable revisions before production begins. We want your design to look clean, professional, and ready for your crew.
Basic revisions are included before production, such as adjusting logo placement, text, colors, or layout. Major redesign requests may require extra time.
Once the mockup is approved and production has started, changes can no longer be made because each item is made to order.
Production & Delivery
Production time usually takes 3–5 business days after your custom mockup is approved.
Estimated delivery time depends on your location and shipping method. Most orders are delivered within 10–20 business days after production is completed.
Most custom orders take about 10–20 business days from mockup approval to delivery. Larger crew orders or complex custom designs may take longer.
Yes. MollyTee serves customers in the United States and other available shipping regions.
Returns & Order Issues
Because custom products are made specifically for your business, we usually cannot accept returns for approved custom items unless there is a production defect or printing issue.
If your item arrives damaged, defective, or with a printing issue, please contact us with your order number and clear photos. We will review the issue and help with a replacement or solution.
Please review all sizes and customization details carefully before approving your mockup. Once production begins, we cannot guarantee changes or replacements for customer-submitted errors.
You can contact us through our Contact Us page or email us at support@mollytee.com for help with custom orders, mockups, shipping, or order questions.